Thank you for visiting and shopping with us. Please find below the Terms and Conditions that constitute our Shipping & Return Policy.

Shipment Processing Time

All orders are processed within 1 business day of the date selected at checkout (Weekends and Bank Holidays may see a delay in dispatch). After we have received your order, a confirmation email will be sent. You will receive another notification when your order has been shipped. 

Please note whilst best efforts are made to meet the above, unforeseen circumstances such as postal service problems are outside of our control may result in a delay.

To ensure that your order reaches you as fresh as is possible we utilise exceptionally high standard Ice Cube system boxes for transport. These use multiple layers of reflective insulation and double walled corrugated cartons to keep all of the contents at safe temperatures.
The boxes have been thoroughly tested and have been shown to hold a temperature of below 5C all year round, no matter the weather, for at least 48 hours.

Domestic Shipping Rates and Estimates

We offer free delivery on orders over £45.00. Orders placed below this threshold will incur Shipping Charges, these will be calculated and displayed at checkout. 

Orders are dispatched with DPD for Next Day Mainland Delivery Tuesday-Friday. 

Special Delivery is available for Saturdays at £15.00.


Local Delivery

Local deliveries are free however not guaranteed next day. Our refrigerated vans deliver Tuesday to Friday and each order is assigned the most efficient delivery day. 


Store Collection

You can skip the shipping fees with free local pick up at 28 Station Road, Sheringham, NR26 8RF. After placing your order and selecting ‘Pick Up’, your order will be prepared and ready for collection on the date selected at Checkout. Our in-store collection hours are 8am-5pm, 7 days a week.


How do I check the status of my order?

When your order has shipped you will receive an email notification which will include a tracking number you can use to check the status on DPD tracking website.


Returns Refunds and Exchanges

In the event that your order arrives damaged in any way, please contact us as soon as possible via 01263 823121 or enquires@caseafoods.co.uk with your order number and a photo of the item’s condition. We review these on a case-by-case basis and will try our best to work towards a resolution.