Thank you for visiting and shopping with us. Please find below the Terms and Conditions that constitute our Shipping & Return Policy.

Shipment Processing Time

All orders are processed within 1 business day of the date selected at checkout (Weekends and Bank Holidays may see a delay in dispatch). You will receive a notification when your order has been shipped. 

Please note that whilst best efforts are made to meet the above, unforeseen circumstances such as postal service problems outside our control may result in a delay.

To ensure that your order reaches you as fresh as possible we utilise exceptionally high-standard Ice Cube system boxes for transport. These use multiple layers of reflective insulation and double-walled corrugated cartons to keep all of the contents at safe temperatures.
The boxes have been thoroughly tested and have been shown to hold a temperature of below 5C all year round, no matter the weather, for at least 48 hours.

Domestic Shipping Rates and Estimates

We offer free delivery on orders over £59.99. Orders placed below this threshold will incur Shipping Charges, these will be calculated and displayed at checkout. 

Local Delivery

Local deliveries are free however not guaranteed the next day. Our refrigerated vans deliver on Thursdays to the local area within a 15-mile radius of our shop, postcode NR26 8RF.

Store Collection

You can skip the shipping fees with free local pick-up at 28 Station Road, Sheringham, NR26 8RF. After placing your order and selecting ‘Pick Up’, your order will be prepared and ready for collection on the date selected at Checkout. Our in-store collection hours are 8 am-5 pm, 7 days a week.

How do I check the status of my order?

When your order has shipped, you will receive an email notification with a tracking number you can use to check the status on the DPD tracking website.

Returns Refunds and Exchanges

If your order arrives damaged, please contact us as soon as possible via 01263 823121 or with your order number and a photo of the item’s condition. We review these on a case-by-case basis and will try our best to work towards a resolution.